FAQ

Helpful Information

DO YOU ACCEPT GROUP BUYS?

Yes we do! Please email us whiskingbakes@gmail.com, or contact us via FB/IG DMs for more information!

HOW LONG CAN I STORE THE TARTS?

The orh nee tarts can be stored for 3-5 days at room temperature. Alternatively, store them in the fridge for 2-3 weeks max.

DO YOU OFFER SELF COLLECTION/DELIVERY?

Yes, we do! Self collection is at 1 Irving Place #02-13 S369546 Commerze @ Irving, and delivery is $10 flat islandwide (except shopping malls/commercial buildings/Sentosa $15). If you need to request a specific time for delivery, it is an additional $2 charge. You may then select any 2hour range between 12-6pm e.g. 1:30-3:30pm. Otherwise it will be anytime between 12-6pm

ARE YOUR TARTS SUITABLE FOR VEGETARIANS?

Yes they are, if you can take butter and eggs. We do not use shallot oil or lard oil. However, they are not suitable for vegans.

HOW DO I HEAT UP THE TARTS?

Airfry them at 160 degC for 3mins
OR
Heat them in a preheated oven/toaster at 170 degC for 4-5mins.
OR 
Microwave on high for 30 secs (not recommended)

HOW DO I ORDER?

Order online via our shop here! Ordering in advance allows you to select your preferred date for collection or delivery. Alternatively, we are open for walk ins every Saturday from 12pm till sold out, at 1 Irving Place #02-13 S369546 Commerze@Irving. 

REFUNDS/CANCELLATIONS/CHANGE OF DATE

Upon receiving the bakes, please ensure that your order is correct and in good condition. If there are any issues, please inform us immediately. We will not provide refunds or exchanges after the order is delivered or collected. 

If the delivery is failed due to recipient not being home and we are unable to contact the recipient, re-delivery will be charged at $10. If we are able to contact the recipient and they inform us to leave the bakes at the doorstep, we will not be responsible for any loss or damage to the bakes.

All bakes must strictly be collected on the date that you selected as they are all baked upon order. If you have an emergency to attend to, we will keep the tarts for you for a maximum of 1 more day, but please do inform us. Any bakes not collected by the next day will be discarded.

 

Change of delivery or collection date after an order has been made will incur a 10% charge. Only 1 change is allowed and we need to be notified at least 7 days before the delivery/collection date. Notification less than 7 days before the delivery/collection date will not be entertained.

 

We do not allow cancellation of orders once the order has been made.

Still have unanswered questions? Get in touch with us!

CONTACT
US

Whatsapp: +65 88505918

Telegram: @whiskingbakes

Instagram: @whiskingbakes

Facebook: Whisking Bakes

Email: whiskingbakes@gmail.com

VISIT
US

Monday - Friday 12:00 - 20:00

Saturday 12:00 - 18:00

Sunday 10:00 - 13:00 

1 Irving Place, #02-13, S369546

Commerze @ Irving

2-min walk from Tai Seng MRT Exit A

 

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